Zou Global Services Pvt. Ltd.
Last Updated: 5th March 2025
Introduction
Zou Global Services Private Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Notice describes how we collect, use, disclose, and protect your personal data when you visit our website https://zouglobalservices.com/ and use our services. We are headquartered in Bareilly, with our Mumbai office serving as a key operational center. This notice applies to all visitors and users of our website.
Data Controller
For the purposes of the General Data Protection Regulation (GDPR), Zou Global Services Private Limited is the Data Controller.
For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act), Zou Global Services Private Limited is the Data Fiduciary.
Personal Data We Collect
We may collect the following personal data from you:
- Contact Information:
- Name
- Phone number
- Email address
- Website Usage Information:
- IP address
- Browser type
- Operating system
- Pages visited
- Appointment Booking Data: Information provided by you when booking an appointment.
Purposes of Processing
We process your personal data for the following purposes:
- To schedule and manage appointments.
- To respond to your inquiries and provide customer support.
- To improve our website and services.
- To send you relevant information and updates (with your consent, where required).
- To ensure the security and integrity of our website.
- To comply with legal obligations.
Legal Basis for Processing
- GDPR:
- For processing necessary to perform a contract with you (e.g., scheduling appointments).
- For processing based on your consent (e.g., marketing communications).
- For processing necessary for our legitimate interests (e.g., website improvement, security).
- DPDP Act:
- For processing based on your consent.
- For certain legitimate uses.
Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance your browsing experience. We employ a cookie consent banner to manage your preferences regarding the use of these technologies.
- Cookie Consent Management:
- Upon your first visit, a cookie consent banner will appear, allowing you to choose your preferences.
- This banner provides you with the option to accept or decline various categories of cookies, except for functional cookies that are necessary for the website’s functionality.
- You can modify your cookie preferences at any time through the cookie settings available on our website.
- Types of Cookies:
- Functional Cookies: These cookies are necessary for the basic operation of our website. They enable core functionalities such as page navigation and access to secure areas.
- Marketing Cookies: These cookies are used to track your browsing activity and deliver targeted advertisements.
- DPDP Act and Cookie Consent:
- In compliance with the DPDP Act, we obtain your explicit consent before using Marketing cookies.
- Our cookie consent mechanism ensures that you have clear and informed choices regarding the processing of your data through cookies.
- GDPR and Cookie Consent:
- In compliance with the GDPR, we provide granular consent options, and clear information about the cookies being used.
By using our website, you acknowledge and agree to the use of cookies in accordance with your chosen preferences.
Data Sharing and Disclosure
We may share your personal data with:
- Our employees and authorized personnel.
- Third-party service providers who assist us in operating our website and providing our services (e.g., IT support, appointment scheduling platforms).
- Legal authorities, if required by law.
We will ensure that any third parties we share your data with are bound by appropriate data protection agreements.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
Data Retention
We will retain your personal data for a period of three (3) months from the date of your last interaction with us, unless:
- A longer retention period is required or permitted by law.
- We have a legitimate business need to retain the data for a longer period (e.g., to resolve disputes, enforce agreements).
After this 3-month period, your personal data will be securely deleted or anonymized.
Your Rights
- GDPR:
- Right to access your personal data.
- Right to rectify inaccurate data.
- Right to erase your data (right to be forgotten).
- Right to restrict processing.
- Right to data portability.
- Right to object to processing.
- Right to withdraw consent (where applicable).
- Right to lodge a complaint with a supervisory authority.
- DPDP Act:
- Right to access information about personal data.
- Right to correction and erasure of personal data.
- Right to grievance redressal and nominate.
How to Exercise Your Rights
To exercise your rights, please contact us at:
- Email: connect@zouglobalservices.com
- Phone: +91-7379987998
- Address: “The Garage” Sun Mill Compound, 210, Senapati Baapat Marg, Lower Parel, Mumbai, Maharashtra – 400013
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will notify you of any material changes by posting the updated notice on our website.
