At Zou Global Services, we are committed to delivering high-quality consultancy and data privacy solutions tailored to meet our clients’ unique needs. As a service-based company, our policies are designed to ensure transparency and fairness while reflecting the nature of the work we undertake.

1. Refund Eligibility

• Refund requests will only be considered under the following conditions:
  • If the request is made prior to the commencement of the agreed-upon service.
  • If Zou Global Services is unable to initiate the service within the agreed-upon timeframe due to internal reasons.

2. Non-Refundable Conditions

• Once the service has commenced, refunds are not applicable. This includes situations where:
  • Preliminary consultations, assessments, or analyses have been completed.
  • Zou Global Services has begun any work on the agreed deliverables, including reports, strategies, or compliance audits.
  • Training sessions, workshops, or employee engagements have been conducted in part or in full.
• Customized services that require significant resource allocation, such as Data Protection Impact Assessments, Policy Drafting, or Vendor Assessments, are non-refundable once initiated.

3. Exceptions

Refunds may be considered on a case-by-case basis under exceptional circumstances where:

• The service provided is materially different from what was agreed upon in the service contract.
• There is evidence of a failure to deliver on agreed commitments due to negligence on the part of Zou Global Services.

4. Dispute Resolution

If there is a dispute regarding the quality or scope of services, we encourage clients to contact our team at connect@zouglobalservices.com or call us at +91-7379987998 / +91-9557786190. We aim to resolve disputes amicably and ensure client satisfaction wherever possible.

5. Policy Modifications

Zou Global Services reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website, and it is the client’s responsibility to review the policy periodically.

Contact Information

For any questions or concerns about this Refund Policy, please contact us:

• Email: connect@zouglobalservices.com